FAQ
Due to the small scale of our team and dedication to the craft of creating, all orders are shipped on Fridays.
Shipping times can vary depending on your location.
For those located in Australia, your domestic order is expected to arrive within 1-3 business days.
For international orders, shipping times may vary. As an approximate guideline, here are the estimated shipping times to popular destinations:
- North America: 5-7 business days
- Europe: 5-10 business days
- Asia-Pacific: 5-7 business days
- Rest of the World: 7-10 business days
It’s important to note that these timeframes are estimates and may be subject to factors such as customs clearance, destination country regulations, and unforeseen circumstances. Delays in international shipments can occur due to customs procedures or other factors beyond our control.
Yes, we provide tracking information for all orders. Once your order is shipped, you will receive an email notification with the tracking details. You can use this information to track the progress of your package.
Unfortunately, we are unable to change the shipping address once an order has been placed. Please ensure that you provide the correct shipping address at the time of purchase. If there are any issues, please contact our customer service team as soon as possible for assistance.
Yes, we offer international shipping to many countries worldwide. During the checkout process, you can select your country from the list of available shipping destinations. Please note that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient.
While we take utmost care in packaging and shipping your order, unforeseen circumstances can occur. If your package is lost or damaged during shipping, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive a satisfactory resolution.
Yes, we can ship to PO Box addresses and APO/FPO addresses. Please make sure to provide accurate and complete address details during checkout to avoid any delivery issues.
Yes, you can track the delivery status of your order using the provided tracking information. Simply visit the carrier’s website and enter the tracking number to view the progress of your shipment.
When placing an international order, you may be responsible for customs fees, duties, taxes, or import charges imposed by your country’s customs authorities. These charges are not included in the item’s price or the shipping cost on our website. Customs policies and fees vary widely from country to country, so we recommend checking with your local customs office for more information on potential fees or charges that may apply to your order.
Please note that any customs fees or import duties are the responsibility of the customer. Payment of these fees is necessary to release your order from customs and have it delivered to your address. Failure to comply with customs requirements may result in the package being returned to us or held in customs until the necessary payments are made.
At Speczmen, we are fully aware of the challenges posed by the Anthropocene era. We are committed to sustainability and take pride in crafting unique, high-quality garments and in limited quantities.
We prioritise the use of organic and recycled materials in our production processes and carefully consider the longevity of our garments, aiming to create pieces that will endure and age well through time, reducing the need for frequent replacements.
In line with our commitment to sustainability, we encourage garment repair rather than disposal. If you require a repair for your Speczmen garment, please reach out to us at contact@speczmen.com. We will be more than happy to assist you.
Thank you for supporting our sustainable practices and joining us on our journey towards a more environmentally conscious fashion industry.